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Microsoft Dynamics CRM - Hosted by Accelerator
Applications Microsoft Dynamics CRM is a
customer relationship management (CRM) solution that
provides the tools and capabilities needed to create and
easily maintain a clear picture of customers, from first
contact through to purchase and post-sales. With modules
for sales, marketing, and customer service, Microsoft
Dynamics CRM delivers a fast, flexible, and affordable
solution that drives consistent, measurable improvements
in every business process, enabling closer relationships
with customers and helping to achieve new levels of
profitability.
Even for companies with the most complex of sales
processes, Microsoft Dynamics CRM provides easy-to-use
features and capabilities to help improve the way sales
and marketing organizations target new customers, manage
marketing campaigns, and drive sales activities. Here's
how Microsoft Dynamics CRM can help your employees make
better business decisions and get a clearer view of your
customers.
Works the way you do
Microsoft Dynamics CRM is the fastest and easiest way
to add CRM capabilities to any organization that uses
Microsoft Office system applications, including
Microsoft Office Outlook. Because it was designed to
partner with Office Outlook, Microsoft Dynamics CRM
delivers lower training costs, broader user adoption,
less application-switching, higher productivity, and a
fast return on investment.
Microsoft Dynamics CRM gives your employees direct
access to customer information through Office Outlook,
enabling access to the information they need whether in
the office or on the road. Microsoft Dynamics CRM
offers:
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Tight
integration with the Microsoft Office system and
Office Outlook, allowing employees to easily
pull information from Microsoft Dynamics CRM
into Office system applications such as
Microsoft Office Excel spreadsheet software and
Microsoft Office Word word processing software. |
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Quick
and easy access to your data through
context-sensitive information for populating
forms or taking next steps without changing
screens. |
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Customized workspaces that allow users to
create, save, and reuse favorite views of
customer data without the distraction of
unneeded information. |
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Service
Calendar that allows service schedulers and
dispatchers to schedule activities by resource,
time, or service. |
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Powerful reporting and analysis tools that
make it easy to identify opportunities and
problems at a glance. |
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Great
mobile support that helps enable field
workers to get instant access to customer data
from most popular portable devices including
mobile phones with Web browsers, and laptops. |
Works the way your business does
Microsoft Dynamics CRM not only slips right into your
employees' lives without disruption, it also adapts
easily to your existing business workflow and processes.
You or your information technology (IT) partner can
quickly modify application forms, data fields, and
relationships and add new activities and objects without
writing a single line of code. This makes it easy to
tailor Microsoft Dynamics CRM to suit your needs and fit
your business. Microsoft Dynamics CRM features several
workflow innovations that speed use, including next-step
suggestions and automatic task assignment. Microsoft
Dynamics CRM also includes capabilities such as:
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A new
marketing automation module that makes it
easy to build customer or lead lists, create
targeted marketing campaigns, track the progress
of those campaigns, and follow up on campaigns. |
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Quick
Campaign wizard that allows marketers and
salespeople to send out e-mail blasts to
targeted lists and track responses. |
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Service
scheduling that allows you to centrally
manage all aspects of a service request, from
logging and dispatching to tracking and
follow-up. |
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Easy
customization of Microsoft Dynamics CRM to
your business workflow by adding custom objects
and activities, designing custom views for
different users, and building business logic
into the CRM. This enables Microsoft Dynamics
CRM to automate repetitive tasks, tells users
next steps, sends e-mail messages, and raises
alerts for open itemsso nothing falls through
the cracks, giving your customers a better
experience. |
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Flexible reporting that enables managers to
easily see how your business is doingCRM data
can be transferred into Microsoft Office Excel
for analysis or into Microsoft Office SharePoint
Portal Server for updating executive dashboards
or collaborating on customer-related documents. |
Works the way technology should
Microsoft Dynamics CRM works the way your IT staff
wants it to because it's based on proven,
industry-standard Microsoft technology that's easy to
learn and work with. You'll enjoy a rapid, low-cost
deployment; low support costs; and easy scalability as
your business grows. IT-friendly features include:
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Easy to
modify forms, data fields, and information
relationships so that users can get the
customized information they need. |
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Streamlined installation with diagnostic
tools that reduce setup time and help ensure a
successful deployment of Microsoft Dynamics CRM. |
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Fast
data searches across large volumes of
customer data that help users find the
information they need. |
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Easy to
use step-by-step Microsoft Exchange
Connector Deployment Wizard that simplifies
Microsoft Dynamics CRM integration with
Microsoft Exchange and Office Outlook. |
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Simple
and fast connectivity to external data
sources that gives users access to relevant
information. |
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Advanced management and notification tools
that are centralized and give the IT staff the
right information to manage a CRM system. |
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